jco69 Casino & Sportsbook Data Care

This page describes what we collect when you use jco69 and how we keep that data protected. We collect information to verify your identity, process your deposits and withdrawals, and help you if something goes wrong. We do not sell your information to advertisers or data brokers. We encrypt your data in transit and at rest. We store it on servers that may sit outside your jurisdiction, but we apply the same security standards everywhere.

Our privacy policy is straightforward because our data practices are straightforward. When you sign up for jco69, you give us your email, phone number, and a display name. When you deposit, we see your payment method and transaction amount. When you verify your identity (KYC), we store a copy of your ID and a selfie. We use this information only to run your account, settle your bets, and comply with law. We do not use it to profile you, target you with ads, or share it with third parties except where required by law or to process your payments.

If you have questions about how we handle your data, contact our support team. We respond during standard business hours (Monday–Friday, 09:00–18:00 Jakarta time). You can also request a copy of your personal data, ask us to correct it, or request deletion (subject to legal retention requirements).

What we collect on jco69

We collect information in three categories: account data, transaction data, and verification data. Account data includes your email address, phone number, display name, password hash, and account creation date. We use this to authenticate you and send you login links, deposit confirmations, and withdrawal updates. Transaction data includes the amount, payment method, timestamp, and outcome of every deposit, withdrawal, and bet. We use this to settle your account, detect fraud, and comply with anti-money-laundering rules. Verification data includes a photo of your ID card (KTP, passport, or driver's license) and a selfie holding your ID. We use this to confirm your identity before allowing withdrawals.

We also collect technical data: your IP address, browser type, device type, and the pages you visit on jco69. We use this to detect fraud, prevent abuse, and improve our service. We do not use this data to track you across other websites or apps.

We do not collect your payment card details. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, you enter your payment details directly into the payment processor's app or website. We never see your card number, PIN, or OTP. The payment processor sends us only a confirmation that the transaction succeeded.

How we use your data on jco69

We use your account data to authenticate you, send you account notifications, and help you recover your account if you forget your password. We use your transaction data to settle your bets, process your withdrawals, and detect fraud. We use your verification data to confirm your identity before allowing withdrawals and to comply with anti-money-laundering regulations. We use your technical data to detect abuse (for example, multiple accounts from the same person) and to improve our service (for example, by identifying slow pages).

We do not use your data to send you marketing emails or push notifications unless you opt in. We do not use your data to profile you or make automated decisions about your account (for example, we do not use machine learning to predict your betting behavior and adjust your odds). We do not sell your data to third parties. We do not share your data with advertisers, data brokers, or social media platforms.

On jco69, your data is encrypted, stored securely, and used only to run your account and comply with law.

Third-party processors and data sharing on jco69

We share your data with third parties only when necessary to run jco69 or comply with law. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions) receive your transaction data so they can process your deposits and withdrawals. Our hosting provider receives your account data and technical data so they can store it and keep our servers running. Our compliance team may share your verification data with regulatory authorities if required by law.

We do not share your data with marketing partners, analytics companies, or social media platforms. We do not allow third parties to use your data for their own purposes. If a third party requests your data (for example, a law enforcement agency), we require a legal order before we comply.

Cookies and tracking on jco69

We use cookies to keep you logged in and to remember your preferences (for example, your preferred language or timezone). These are essential cookies—without them, jco69 would not work. We do not use cookies to track you across other websites or apps. We do not use cookies to build a profile of your interests or sell your data to advertisers.

When you visit jco69, your browser stores a session cookie that contains your login token. This cookie expires when you log out or after 30 days of inactivity. We also store a preference cookie that remembers your language and timezone. This cookie expires after one year. You can delete these cookies at any time by clearing your browser's cookie storage. If you do, you will be logged out and will need to log in again.

Your rights on jco69

You have the right to access your personal data. Contact our support team and we will send you a copy of all the data we hold about you within 10 business days. You have the right to correct your data if it is inaccurate. If your email address or phone number has changed, update it in your account settings. If your ID information has changed, contact support and we will help you re-verify. You have the right to request deletion of your data, subject to legal retention requirements. We retain account data for at least 5 years for compliance and dispute resolution purposes. After that, we delete it unless we are required by law to keep it longer.

You have the right to object to our use of your data. For example, if you do not want us to use your technical data to detect abuse, contact support and we will discuss your concerns. You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights. The data protection authority in your jurisdiction can investigate and take action if necessary.

Data security and retention on jco69

We protect your data using industry-standard encryption (SSL/TLS for data in transit, AES-256 for data at rest). Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration tests. We do not store your payment card details, PIN, or OTP. We do not store your password in plain text—we store only a hash of your password, which cannot be reversed to recover your original password.

We retain your account data for at least 5 years after your account is closed. We retain your transaction data for at least 5 years to comply with anti-money-laundering regulations. We retain your verification data (ID and selfie) for at least 5 years for compliance purposes. After the retention period expires, we delete your data unless we are required by law to keep it longer. If you request deletion before the retention period expires, we will delete your data unless we are required by law to keep it.

Jurisdiction notice and contact on jco69

Our services are available only where local law permits. If you access jco69 from a jurisdiction where online gaming is prohibited, we may suspend or close your account. Our servers may be located outside your jurisdiction, but we apply the same security and privacy standards everywhere. If you have a data protection complaint, you can contact our support team or lodge a complaint with the data protection authority in your jurisdiction.

To contact us about privacy, email our support team or use the in-app help feature. We respond during standard business hours (Monday–Friday, 09:00–18:00 Jakarta time). We will address your request within 10 business days. If you have a complaint that we cannot resolve, you can escalate it to our compliance team by sending an email with "Data Protection Complaint" in the subject line.